Frequently Asked Questions
Everything you need to know about shopping with Pain Relief Australia.
How long will it take to receive my order?
We offer standard and express shipping across Australia. Standard shipping typically takes 3-7 business days, while express delivery usually arrives within 1-3 business days depending on your location.
What is your return policy for apparel and accessories?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
Are your products ethically sourced?
Yes, we are committed to sustainable fashion. All our products are sourced from manufacturers who adhere to strict fair labor practices and utilize high-quality, durable materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
How do I determine the correct size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between specific garment styles.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.